She was able to not only meet our expectations but continued to exceed them throughout our visit. Georgina is everything you want in a leader as well as customer facing representative. I will start with our checkin which had a minor issue but was immediately addressed by the fabulous Georgina Sotelo. There are many names to follow who made our stay special. We have stayed at hundreds of resorts in the past and never encountered such a supportive staff as those at Secrets Riviera. Yes, the beaches in Puerto Morelos are not the best Cancun has to offer! With that said, the people who work at the Secrets Riviera resort as well as the other guests were terrific. I will start off by saying people can make or break a vacation. Each of the suites feature a king or two double beds, a private and furnished balcony and whirlpool, Secrets Box for private room service delivery, daily refreshed mini-bar with soft drinks, bottled water, beer and a tequila bar, hair dryer, cable TV, MP3 docking alarm clock, spacious bathroom, slippers and more. For a more elevated experience, Secrets Riviera Cancun features 164 ultra-modern suites, all part of the Preferred Club. Visitors will savor a variety of sublime cuisine at the exclusive Rosewater, or stroll next door to experience unique and trendy international restaurants serving gourmet fare, with no reservations required, and sip on perfectly mixed cocktails at nine vibrant bars, all without limit. When they are ready to wind down, guests can relax together in their private terrace whirlpool, have a rejuvenating spa treatment at relax Spa by Pevonia®, indulge in a romantic private dinner on the beach or stay in bed with 24-hour in room dining. They can mix and mingle at a water aerobics class or with a curated cocktail in hand by the Energy Pool, jump into a volleyball game, or become immersed in entertainment and dance to the music of international DJ’s. Guests will discover the perfect balance of romantic tranquility and social sophistication with exclusive free-flow access to Breathless Riviera Cancun Resort & Spa next door. Made for adults seeking an exquisite, pampered getaway, all our guests enjoy exclusive Preferred Club benefits and Unlimited-Luxury™ inclusions such as 24-hour room service, personalized destination-concierge service, limitless top-shelf spirits, pool and beach wait service and more. Secrets Riviera Cancun evokes the power of attraction with its all-Preferred-Club-suite luxury and perfect location, nestled between the jungle and Caribbean Ocean, just 15 minutes from Cancun International Airport.
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